Here to help
Shipping & delivery
Prelaunch policy draft. Online ordering is closed while our selling and delivery terms are finalised.
Delivery destinations
We deliver to the countries offered in the cart and at checkout. If your destination is not listed, please contact us before placing an order.
Charges and delivery times
Delivery charges are shown in the cart before payment. Contact us for the estimated delivery time to your destination. Timing depends on the destination, courier and customs clearance.
Your delivery address
Please check your address and contact details before paying. If you spot a mistake, contact us promptly so we can help before dispatch.
International deliveries
Import duties, taxes and customs charges at the destination are paid by the recipient and are separate from the checkout total. Please check local import requirements before ordering.
Tracking and delivery issues
When your order is dispatched, we provide its tracking details. Contact us if a parcel is delayed, damaged or missing so we can investigate with the courier.
Need a hand?
Email info@ecolythe.com. For privacy information about the wider site, see Ecolythe’s privacy policy.