Here to help
Your privacy
Prelaunch policy draft. Online ordering is closed while our selling and delivery terms are finalised.
Who runs this shop
Paeonix is operated by Ecolythe Solutions. Contact info@ecolythe.com with privacy questions or requests concerning your personal information.
Information used for orders
When you check out, we use your name, contact details, delivery address and order information to process your purchase, provide support and arrange delivery. Relevant delivery details are shared with our fulfilment partners and couriers.
Payments
Stripe processes payments. Your card details are entered into Stripe's checkout and are not stored by this shop. We retain payment references and order status so we can reconcile purchases and provide support.
Order messages
When order emails are enabled, we use Resend to send purchase and dispatch confirmations. Your email address and relevant order details are shared with that service to deliver the message. These transactional messages do not subscribe you to marketing.
Customer reviews and saved products
If you submit a review, we store your display name, email, rating, title, text and optional matched order reference for moderation and purchase verification. Only your display name, rating, text, date and verified-purchase status are published after approval. We do not publish your email or order reference. Saved products are remembered in your browser on this device. Contact us to request review correction or removal.
Currency and essential storage
Where our hosting provider supplies an approximate country derived from your IP address, we use that country to suggest a shopping currency. You can change it at any time. This shop does not separately store your IP address for currency selection or send it to an external geolocation service. Essential browser storage remembers your cart and currency preference. Hosting and payment providers may process technical information under their own policies.
Retention and requests
We retain order records as needed for fulfilment, support and applicable record-keeping obligations. Contact us to request access, correction or deletion of your information, subject to those obligations. The wider Ecolythe privacy policy also applies.
Need a hand?
Email info@ecolythe.com. For privacy information about the wider site, see Ecolythe’s privacy policy.