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Authenticity & customer reviews
Prelaunch policy draft. Online ordering is closed while our selling and delivery terms are finalised.
Product sourcing
Paeonix supplies genuine products sourced directly from the brand or an authorised supplier. Our authenticity badge is our sourcing statement; it is not an independent certification or endorsement by another marketplace.
Check your product
Use the product photographs and label information to help identify your item. Packaging can change. If you have a concern about the item you receive, contact info@ecolythe.com with your order reference and photographs so we can investigate.
Genuine customer feedback
Reviews are submitted by visitors and customers. A verified-purchase badge appears only when the supplied order reference, email and product match a paid Paeonix order. A review without that badge has not been matched to a paid order.
How reviews are moderated
Submissions are checked before publication. Positive and critical reviews follow the same standards. We may withhold spam, promotional content, abusive language, personal information, misleading claims and feedback unrelated to the product. We do not create customer reviews or ratings. Ratings are calculated from all published reviews, including critical reviews.
Your review and privacy
Your display name, rating, title, review and submission date appear publicly after approval. Your email and order reference stay private and are used for moderation and purchase matching. Submit one review per email address and product. Contact us to request a correction or removal.
Need a hand?
Email info@ecolythe.com. For privacy information about the wider site, see Ecolythe’s privacy policy.