Here to help
Returns & refunds
Prelaunch policy draft. Online ordering is closed while our selling and delivery terms are finalised.
Damaged or incorrect items
Contact us within 7 days of delivery with your order reference and photographs of the item and packaging. We will investigate and arrange an appropriate replacement or refund.
Unopened products
Contact us within 7 days of delivery to request a return. Products must be unopened, sealed, unused and in their original packaging. Please wait for return instructions before sending anything back.
Opened products
Opened supplements and food products cannot be returned for a change of mind. This does not limit remedies available for faulty, damaged or incorrectly supplied goods.
Return charges and refunds
For an approved change-of-mind return, the customer pays return shipping. For a damaged or incorrectly supplied item, we will explain the return arrangements. Approved refunds are issued to the original payment method after review; bank processing times vary.
Need a hand?
Email info@ecolythe.com. For privacy information about the wider site, see Ecolythe’s privacy policy.